Friends, Relatives and Advocates Survey

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You are not required to complete the above information. You may complete either name or relationship to Service User, or neither if you wish to remain anonymous.
Please read the questions below and click the button that matches the grade you feel we perform.

This helps us improve and raise our standards.

1 - Inadequate 2 - Required Improvement 3 - Good 4 - Outstanding

1. Is the service safe?

Any equipment I see staff from Yorkshire And Humber Healthcare Alliance East using is well maintained(Required)
There are enough staff to make sure the person important to me receives a reliable service that is not rushed. Staff have the right mix of skills to make sure they are kept safe(Required)
I feel confident their belongings are safe and secure(Required)
I know how to raise concerns about issues I may observe(Required)
Staff give medicine according to the Care Plan and it is stored correctly and safely(Required)
The person important to me is kept safe and protected by staff, but also, they have as much freedom as possible to do the things they want to do(Required)
Staff protect their dignity and human rights and respect them as an individual(Required)
The person important to me is protected from being bullied, harassed, harmed and abused(Required)
Staff deal with incidents and accidents quickly and openly(Required)

2. Is the service effective?

Staff have the right knowledge, qualifications and skills to carry out their role in providing the person who is important to me with the right care(Required)
Where I have financial guardianship, I have been informed about the costs of the service including any extra costs(Required)
When needed, I am involved in decisions about their care(Required)
Staff make sure the person important to me gets the right food and drink, and that they have enough of it(Required)
I am regularly asked for my views about the service the person important to me receives, and my feedback is consistently good(Required)

3. Is the service caring?

I can visit the person important to me whenever they would like and I am welcomed by Yorkshire And Humber Healthcare Alliance East(Required)
I am encouraged to express my views about the service they receive(Required)
Staff communicate with me in the way I need them to(Required)
The person I visit is supported to get the help they need when they need it, such as an advocate (people who can speak on their behalf)(Required)
The staff team is caring and staff work well together(Required)
Staff treat me with dignity, respect, kindness and compassion as well as the person important to me(Required)

4. Is the service responsive?

The treatment and support of the person who is important to me is set out in writing and tells staff what is needed to support them best(Required)
Where I have an activated lasting Power of Attorney, I am fully involved in decisions about their current and future care(Required)
The person important to me is helped by staff to keep up their hobbies and get involved in the community if they want to(Required)
They are helped by staff to not feel lonely and staff help them keep in contact with me and other family and friends(Required)
When they need to visit hospital, staff plan this well with them to make sure it goes as smoothly as possible(Required)
If I have any concerns and complaints, staff always take them seriously, investigate them thoroughly and respond to them in good time(Required)

5. Is the service well-led?

I know who the manager is and anyone else in charge(Required)
Staff know what is expected of them and are happy in their work(Required)
The managers know what they need to do and are always honest, including when things go wrong(Required)
I am asked for my views on the wider service and I feel included in how things will be different. The management communicates clearly to everyone, thinking about the way we will understand the message best(Required)
Respecting my privacy(Required)
If you wish, you do not have to declare your identity on this survey and you may return it anonymously
A member of staff helped me to complete this survey(Required)
I have been told that I can return this survey anonymously(Required)
I have been shown how to return this survey anonymously(Required)
I am satisfied that I can return this survey anonymously if I want to(Required)